Customer Service
That Never Sleeps
JOHN CRM answers your customers in seconds, on WhatsApp, WeChat, your website and every channel in between.
Everything Your Service Team Wishes It Had
Omnichannel Inbox
WhatsApp, WeChat, website chat and email. Every conversation lands in one place and gets an instant answer.
Trilingual by Default
English, Cantonese and Mandarin. JOHN detects the customer's language and replies like a native speaker.
Retail Native Knowledge
Connected to SMARTWin™ POS, VIP and inventory data. Order status, points and stock answers come straight from your systems.
Human Handover
When a conversation needs a person, JOHN hands it over with full context, so no customer repeats themselves.
Enterprise Security
Role based access, approval controls and a full audit trail of every AI reply that is ever sent.
Conversation Analytics
Every chat becomes insight: top questions, satisfaction signals and sales opportunities, surfaced daily.
See JOHN in Your Stores
Book a demo and watch JOHN answer real customer questions about your products, orders and members.